Staff training and the costs involved has always been a hot topic within the hospitality industry, larger corporations understand the need to allocate funds to train and develop their teams in order for their business to grow as well as to protect their brand.
Working for private owners can be challenging when trying to look at a sensible budget to train employees and personal development plans for line managers.
In my opinion that employee training is vitally important in order for any business to be successful and continue to grow. Often in hospitality we recruit college students to fill seasonal positions, in order to set these people up for success they have understand customer service and what your brand is, then there is product knowledge which enables all of us to excel and increases sales and increase repeat business.
Training techniques have changed dramatically in recent years from reading, audio programmes, podcasts and webinars employers have to be more creative how we get the message across.
Over the last 5 years I have worked in seasonal properties recruiting students from all over Canada, I make a point of facilitating customer service programs and product educational seminars as I believe leadership buy in has to come from the top this way the message is clear as so is the expectation.
There are a great amount of benefits that to a company large or small can gain by investing in their team such as, higher sales, improved reputation, repeat business, reduced expenses, less employee turnover attracting employees to your company.
Yes there is a cost in training no question, but the benefits out way the costs it is something than you need to commit too long term with that commitment coming from the highest level, without doubt your organization will definitely reap the awards.
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